You can email support at help.minecraft.net/hc/en-us/…. If you'd like to submit feedback, please visit feedback.minecraft.net/hc/en…. ^RS

Can you tell me why, after nearly 5 weeks, I've still had no response from your support team?

Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JS