@MojangSupport Hi there, I lodged a ticket for support seven days ago but havent received any update or response. whats he timeframe for assistance?
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Replying to @magersmusings
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR

Feb 23, 2020 · 7:48 PM UTC

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Replying to @MojangSupport
To clarify, do you have a time frame for how long a reply will take?