@MojangSupport Do you actually respond to requests for help, or shall I just give up now?
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Replying to @mattcjsy
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JS

Feb 21, 2020 · 5:00 AM UTC

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Replying to @MojangSupport
It's not good enough when the upshot is that I cannot manage the details for an account which I pay for on a subscription basis.