@MojangSupport He there, care to respond to support sent over a mont ago ? See zendesk support request 218648.
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Replying to @nicolasross
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JS

Feb 21, 2020 · 5:00 AM UTC

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Replying to @MojangSupport
This is really a joke. 2 month and half and no sign of progress.
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I'm sorry for any delays from us! We're working to respond to your ticket as soon as we possibly can. Thank you for being incredibly patient! ^AS
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more replies
Replying to @MojangSupport
I do not call that patience. Almost 2 month without access to her account, my daughter has been more, way more than patient.