@MojangSupport 1/2 Hello, I had bought Star Wars skin packs (all) on Minecraft PS4 but when I connected to my Microsoft account they disappeared, after searching your help site, they wrote that we recover them things we had to buy before if they are available except that they...

Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. ^RL

I contacted you as you told me as soon as I saw the notification but I received no response from you by.

Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^RS

I'm still waiting