@MojangSupport Hi. I bought Minecraft a while ago and I’ve been trying to get back into my account. I contacted you almost a month ago. Can I at least know where in the queue I am? This is insane your help page wasn’t really informative.
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Replying to @redmont_ranger
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JS

Feb 21, 2020 · 4:49 AM UTC

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Replying to @MojangSupport
What if I do not have my Transaction ID? I have had my account for years and it was given to me as a Christmas present (via gift card) Am I just out of luck?
Replying to @MojangSupport
Thank you for responding