@MojangSupport I'm having issues with my compromised account. I submitted a ticket via your support website on 1/1 & so far all I've received is a confirmation email that my case #176676 is open. Can you please confirm it's being looked at? Are 2 week+ wait times typical?
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR
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This marks the end of an entire month with still no support. How can you go an entire month without responding to the customer and still call yourself a "Support" team? Has @Microsoft underfunded u that much? Honestly Im embarrassed for you. @Microsoft PLS support your product!
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Over 6 weeks now, still no support. When Will I receive support?
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Replying to @kc2mnc
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JS

Feb 21, 2020 · 4:26 AM UTC

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Replying to @MojangSupport
@MojangSupport @Minecraft @Microsoft I've been waiting since January, When are you guys finally going to staff up to be able to respond to tickets submitted literally months ago? In what realm is this acceptable?
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience!