@MojangSupport Hi there I had a problem with my sync from one xbox to another which resulted in my world being synced back in time. I’ve talked to xbox support and they said that you’d need to refresh the game server connected to my account!
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Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID if you purchased the Java version. ^JS
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Hi @MojangSupport It’s been about a month since I’ve sent my support request. Any estimation of when I’ll be getting a reply?
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Replying to @OAFNick
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR

Feb 10, 2020 · 5:56 PM UTC

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Replying to @MojangSupport
Hi Mojang. So it’s been about a month and a half since I submitted my support request. Can you please tell me if you are actually backlogged that much on support. I’d like a genuine answer and not a generic “robot” response.
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^CS
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more replies
Replying to @MojangSupport
Understood, thanks for the reply.