@MojangSupport I have purchased Minecraft packs under my account but now my children have lost access to them under their account. Can you help? Is this to do with the following and how can they get access back (Pt1 of 2)
help.minecraft.net/hc/en-us/…
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Apologies, that was an error on our end. Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR
Feb 4, 2020 · 4:09 PM UTC
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