@MojangSupport 4+ weeks to reply to a support ticket is ridiculous.
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR
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Still waiting for a response to my ticket! I've been trying to get this sorted since early December. Ridiculous!
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Replying to @Daniel12093102
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^PT

Jan 30, 2020 · 8:09 PM UTC

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Replying to @MojangSupport
I understand you've got a backlog. However, I have proof someone has gained access to my account and changed it's username email etc. I have the transaction ID and have made a ticket. Is there absolutely no way to get in contact with someone who can assist ASAP? Thanks ! D.
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JS