@MojangSupport I have purchased Minecraft packs under my account but now my children have lost access to them under their account. Can you help? Is this to do with the following and how can they get access back (Pt1 of 2) help.minecraft.net/hc/en-us/…
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Replying to @godders45
Send us an email at help.minecraft.net/hc/en-us/… and we will assist. Please attach your Gamertag. ^JR

Jan 29, 2020 · 7:32 PM UTC

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Replying to @MojangSupport
There is no option for PS4 there. Is that the right link?
Replying to @MojangSupport
Have just completed your form, although I'm on PS4 and not any of the options you offer so have chosen 'other' @MojangSupport Hope to hear from you very soon.
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When did you notice the issue with Minecraft? Ours seemed to start with the last update which has made the game look really old and kind of bad. Not sure what they've done to it. Have filled in form anyway and see if I hear!