@MojangSupport I have purchased Minecraft packs under my account but now my children have lost access to them under their account. Can you help? Is this to do with the following and how can they get access back (Pt1 of 2) help.minecraft.net/hc/en-us/…
5
Replying to @godders45
For questions about the Playstation editions of Minecraft, please contact Playstation Support. ^JR

Jan 28, 2020 · 5:10 PM UTC

1
Replying to @MojangSupport
I have heard from them and they have gone through many things with me and then pointed me to your own site talking about packs linked to Microsoft accounts? PS4 support have said this is not a PS issue, but your one. Please help.