@MojangSupport Still no response for 2-3 weeks from support email/page
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Replying to @GloopJuice
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^EG

Jan 19, 2020 · 1:55 AM UTC

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Replying to @MojangSupport @GloopJuice
Meanwhile my son waited three weeks after requesting password reset and messaging you on twitter ... and gave up, so I had to spend $35 to buy another license out of frustration. You can do better.