Replying to @giantoct
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^EG

Jan 17, 2020 · 6:38 AM UTC

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Replying to @MojangSupport
I feel you, @giantoct. I've been waiting since 2-3 days after Christmas and that's after their twitter told me to email them. :( My kiddo still can't use her Christmas present.
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