@MojangSupport please can you help me? I bought minecraft with the extra packs. I’ve redeemed them and they are showing so on my account. However some of the packs haven’t loaded to the game. I emailed you on 2 January and chased you, and still no reply! This is unacceptable !
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Replying to @HarnettMarie
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR

Jan 15, 2020 · 9:52 PM UTC

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Replying to @MojangSupport
What is the expected timescale please? My daughter can use half the packs. Very disappointing 😕
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Replying to @MojangSupport
Still no reply ...
GIF