@MojangSupport , how long normally takes to answer a case? Support Case 167731 opened on DIC 27th and still waiting … please help...
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Replying to @RamPc7
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR

Jan 14, 2020 · 3:47 PM UTC

1
Replying to @MojangSupport @RamPc7
It takes a long time. Still waiting on mine from Nov 24th :/