@MojangSupport I'm now one of the many that have purchased content and it's become locked and my minecoins amount has been reduced to zero still waiting on customer service responses via email almost two weeks later with something other then a generic auto response.
1
2
Replying to @Wane79583563
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR

Jan 13, 2020 · 5:19 PM UTC

2
Replying to @MojangSupport
Is there any possibility of getting an ETA on when assistance might happen?
4
Replying to @MojangSupport
So it's still in the works at least.
1