@MojangSupport Hey. I have the game since beta and got many friends to join me on my server. One of them can't access her account, but the email she sent to support end of last year has yet to get a reply. Where to go, what to do? She can't play. 馃槙 Thanks for help.
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Replying to @Ehel
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR

Jan 12, 2020 路 11:21 PM UTC

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Replying to @MojangSupport @Ehel
Apparently it can take up to 3 months for them to reply joke of a customer service
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3 months? 馃槷 I can understand a week or two. And I can understand if nobody was working over Christmas. I hope it's not 3 months.
Replying to @MojangSupport
Thanks for the reply. We will be patient. A while longer. :)
Replying to @MojangSupport
Hi. Sorry to be back so quickly. The ticket in question is from Dec. 17th. That's nearly a month now ... Could you please check if ticket: 143125 is actually still in the queue or got lost over the holidays? Sorry if we seem impatient.
Replying to @MojangSupport
I don't want to be THAT guy, but I'm getting a bit annoyed now. It's been nearly 6 weeks. What do I pay a Realms Subscription for if my friends can't join? If your team can't keep up, get more people. Fairly certain you can afford that ...