@MojangSupport hi so I bought minecraft almost a year ago (email receipts and everything) but it says i only have the demo. i tried contacting customer support but have yet to hear back.
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I'm sorry to hear that happened! Please send us an email at help.minecraft.net/hc/en-us/โ€ฆ and we will take a look. Remember to attach your Transaction ID. ^EG
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I attached my order ID as well
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Replying to @dgtlcrmnl
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR

Jan 8, 2020 ยท 9:46 PM UTC

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Replying to @MojangSupport
Still no reply :(
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JS