@MojangSupport I'm having some trouble with a work template I bought it says I didn't buy it but I have the receipt in my email and the world is still saves to my device but I can't access it what should I do?

Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^JR

Tried I never got a reply it's been month wtf