@MojangSupport Would love some support via email or DM if possible. I’ve sent 3 support emails in the last month with no response.
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Replying to @NickTRolls
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR

Jan 8, 2020 · 12:34 AM UTC

1
Replying to @MojangSupport
My first request was sent on December 7 at 4:40PM EST. Does your team need a month to respond?
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If we’re lucky, we may get a response in 2021.