@MojangSupport ticket# 110473 very long time no resolution
1
Replying to @RPComotto
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR

Jan 7, 2020 · 9:11 PM UTC

2
Replying to @MojangSupport
Thank you.
1
Another 2weeks no resolution, have not been able to play with grandkids since beginning of December 2019.
2
more replies
Replying to @MojangSupport
Months have passed without resolution, a courtesy reply would be nice.