Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. ^RS

Hey @MojangSupport, sent an email last week and still haven't gotten a response. How long does it usually take for support to respond? Thanks

Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^EG

So it's been about two weeks. Any ETA on a response??