@MojangSupport having issues with my wife's account. Opened a ticket a week or more ago but haven't heard anything yet. Any chance of getting help???
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Replying to @chewchewpsyduck
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^RS

Jan 4, 2020 · 1:59 PM UTC

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Replying to @MojangSupport
Ticket was opened on 12/24, is the backlog really over a week?
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Still waiting on a reply, almost a month later.