@MojangSupport I made a purchase last Friday. I had purchased my daughter a Dell cromebook so I chose the windows option. We have yet to be able to download anything. What can I do to resolve this issue.
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Replying to @isaacmommy1
Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^RS

Jan 4, 2020 · 1:58 PM UTC

1
Replying to @MojangSupport
I have tried this option each time I select the language it refreshes the page. I’ve tried entering my info first & then the language but still same result. I had to use twitter just to reach out to your company. Is there an email I could send my info & screenshots to directly?