@MojangSupport Hi I opened a support ticket for mojang on the 28th december 2019 the ticket number is 168666 please reply
1
Replying to @ee17848086
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^EG

Jan 3, 2020 · 11:17 PM UTC

2
Replying to @MojangSupport
hello my ticket still has not been answered despite sending it in december
Replying to @MojangSupport @ee17848086
I wouldn't expect to hear back from them for a month or 2. been waiting since mid November...sorry to break the news to ya. #Mojangdoesntcareaboutyou