@MojangSupport Help please trying in app purchase of Minecoins in Minecraft Windows 10 edition for a Microsoft child account and payment not going through. Have a Microsoft support ticket reference and also sent request on your site. Thanks
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We try to reply as soon as possible. Thanks for your patience. ^JS
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Hello. Talked to Microsoft Store. Xbox Help. Emailed Mojang. Money visible in child's Microsoft account but still can't buy items in Minecraft store. Emailed in detail in October. Now December. Please resolve. Thanks
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#minecraft #MicrosoftStore #MicrosoftFamilyAccount #InAppPurchases #NeedCustomerSupport #PurchaseProblem
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Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^JR
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Hello just sent it again to Windows 10 Currency and Marketplace with screenshots reference IDs. Daughter wants Minecoins and money in her account. In app purchase, Microsoft Store can't fix it. Minecraft has to. Oct 31 purchase!!
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Replying to @GMama888
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR

Dec 31, 2019 · 6:18 PM UTC

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Replying to @MojangSupport
Hello. Hopefully you are able to resolve the backlog by now. You first received this information on 31 October 2019 and it is now January 2020. Looking forward to my daughter receiving her minecoins she paid for. #minecraft #windows10