@MojangSupport I can't redeem my Minecraft for Windows 10 copy. Can you guys help?
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Replying to @JarielWQ
Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. ^RS

Dec 21, 2019 · 3:02 PM UTC

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Replying to @MojangSupport
I did and I haven't heard back from anyone.