@MojangSupport I've been trying to contact you the whole week already with no response. I bought Minecraft a week ago, at the end of the process it happened an error so the money was charged but the game wasn't delivered to me. I would like you to respond me to solve the error
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Replying to @jeannesart2
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^RS

Dec 20, 2019 · 11:06 AM UTC

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Replying to @MojangSupport
I'm sorry for bothering but how long it use to take you to respond? I've been waiting a week already and I lost 20€. I just want it to be solved