@MojangSupport Hi, submitted a support ticket nine days ago with no response yet. Just wondering if you could look into ticket #120950 please.
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Replying to @omote75
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^EG

Dec 20, 2019 · 12:23 AM UTC

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Replying to @MojangSupport
Okay so after waiting patiently for more than two months the reply I received was a link to the Realms support page.🤦‍♂️ I love Minecraft (and Microsoft products in general) but fell let down by a response that doesn't even address my actual issue. 🙄