@MojangSupport Hi - I have the Java edition of Minecraft and want to upgrade to the Windows 10 version, which should be free - but apparently you're out of codes. Any ideas when this will be resolved?
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Replying to @StuartSumner
Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. ^RS

Dec 19, 2019 · 10:32 AM UTC

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Replying to @MojangSupport
I sent the email a month ago - still no response... Thoughts?
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR
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