Hey @MojangSupport Which delay can I expect to solve a support request? (127887) I'm trying to pay to renew my realm but the site won't accept any card......
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Replying to @H_79
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR

Dec 15, 2019 · 11:21 PM UTC

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Replying to @MojangSupport
So my ticket 127887 has now been unresolved since Dec 12th 2019... I only received 2 generic emails (From 'Agent Cooper') referring me to the same actions which do not work. I am trying to buy your product (Realms) after using it successfully for 18 months. Please assist!
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Could you provide an update on ticket 127887? Open since Dec 12th '19 .....