Thanks for your patience, everyone!
Mojang Status
 @MojangStatus
10 Dec 2019
Minecraft Bedrock- PS4 only: Some players may be getting errors when trying to log into a Microsoft account (account already in use, error signing in). We are working on getting this resolved ASAP. We will let you know when we have news. Thanks for your patience! - HZ
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR

Dec 15, 2019 · 8:18 PM UTC
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^RS