@MojangSupport your lack of response is incredibly frustrating and disappointing. I've opened a ticket with no response, tweeted you with no reply and there is a thread with hundreds of posts from others with the same problem here answers.microsoft.com/en-us/…
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Replying to @ctrowat
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^RS

Dec 13, 2019 · 10:10 AM UTC

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Replying to @MojangSupport
That's scary because people in that thread have reported this over a month ago and have not received a reply. Just how big is your backlog??