@MojangSupport Is it normal for a ticket through the portal to sit unanswered and unacknowledged for 12 days?
1
Replying to @DoomMetalMagick
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR

Dec 11, 2019 · 7:04 PM UTC

1
1
Replying to @MojangSupport
Awesome. I really didn't know what the turn around was...but not having access to so many purchases can be a little unsettling. Thanks for getting back to me.