@mojangsupport my son’s PC Minecraft has disappeared. He bought it a few years ago, hasn’t played in a while. He has a Mojang account and logged in but can’t see what to do next. Importing an account doesn’t seem to work. Not impressed that it seems to want us to pay again! Help!
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Replying to @3wayboy
Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^JR

Dec 1, 2019 · 7:26 PM UTC

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Replying to @MojangSupport
We bought it years ago! No chance we will still have that info?! We will have a look but surely you can check which usernames/accounts have paid for the full game?