@MojangSupport "When will I hear back" says you're still processing cases from July 15 (2 months ago!), but was last updated September 12 (...yah know, a week ago). Is your office on fire? What's happening?

We try to reply as soon as possible. For more info, please see help.mojang.com/customer/en/…. Thanks for your patience. ^RL

That was the exact article I was already referencing. Now it's gone. When will I hear back now???