@MojangSupport "When will I hear back" says you're still processing cases from July 15 (2 months ago!), but was last updated September 12 (...yah know, a week ago). Is your office on fire? What's happening?
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We try to reply as soon as possible. For more info, please see help.mojang.com/customer/en/…. Thanks for your patience. ^RL
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That was the exact article I was already referencing. Now it's gone. When will I hear back now???
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Replying to @burritoSpam @MJEGames
If you haven't heard back yet, please create a new support request and reply to this tweet with the new ticket number. ^RS

Dec 1, 2019 · 8:11 AM UTC