@MojangSupport I've sent two emails and have been waiting more than a week for a response. Maybe you guys could help me out on here?
1
Replying to @rdp2
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR

Nov 27, 2019 ยท 6:32 PM UTC

1
Replying to @MojangSupport
The backlog is so large that it's taking a week? I don't have access to my game at all because of this issue so forgive me for being pushy but I just want to be sure I'm not waiting for nothing.