Hey, @MojangSupport, I purchased Minecraft Java edition hours ago but it said payment wasn't successful. But when I checked my back account, I was charged four times. Can you assist, please?
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Replying to @sheenahtanPH
If you don't have the transaction ID anymore, just provide as much safe information as you can. Rest assured if this is your account, we'll get it back into your hands! ^JR

Nov 19, 2019 · 5:39 PM UTC

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Replying to @MojangSupport
Thanks! I already sent an email with the screenshots. I learned that you can't buy Minecraft more than once under one account but I was charged four times. I hope that speeds things up.
Replying to @MojangSupport
It's been more than 24 hours but my money hasn't been returned. Can you please advise? I sent a request via email already. Thank you.