@MojangSupport hello! my friend has tried multiple times to reset his password and regain access to his account but no luck. He contacted you through help.minecraft.net/hc/en-us/… a week ago and hasn't heard back... is that not the right way to contact you?
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR
Nov 18, 2019 · 4:28 PM UTC