Hey @MojangSupport, the Minecraft account of my sister to a big bug: impossible to play Minecraft ... we bought him Minecraft around 2010 (on the official site at 19 € at the time), but for some months, the game believes that Minecraft Have not been bought by his account.
3
Replying to @Thibaut_Ro
For this specific issue, please visit our support site here: help.minecraft.net/hc/en-us/…. If you're still having difficulty, please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^RS

Nov 18, 2019 · 4:02 PM UTC

1
Replying to @MojangSupport
Hello, we have already sent an email, but can not access the pay, it dates from 2011 ... we only have the email address and passwords of the account Mojang, and the nickname of the 'account minecraft' (orageV) ... I really pass way to see which account Mojang this pseudo?