@MojangSupport I have had no luck on your web site. My kids are devo as on the switch all their paid mash ups, skins and minecoins have disappeared..I can't contact you and I'm very frustrated.
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Replying to @Sharon85671363
Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^JR

Nov 15, 2019 · 5:03 PM UTC

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Replying to @MojangSupport
I have done this only to be ignored. How do explain to my 7 year olds that mojang has taken their birthday purchases and won't help to get them back. I am very disappointed that a game like Minecraft can do this to my children. I have provided purchase recipes of mincoins used
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I'm so sorry for any delays from us! We're working to respond to your ticket as soon as we can, so we can help you out with this. Thanks for being incredibly patient! ^AS
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