So, after spending money to get something I can't use, @MojangSupport said they'd get around to helping me in two months, or so. It didn't take that long!
They emailed on October 15th to say they changed their help process, and I would have to start again at the new help portal
I hate using Twitter to gripe at companies, but my kid spent his own money on a texture pack for @Minecraft. It shows in our account but says it's locked and we still need to purchase. @MojangSupport says they're answering support recs from from July 24th today. 2 months!
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR
Nov 15, 2019 · 5:01 PM UTC