So @MojangSupport -any suggestions for recovering account credentials when the email address is no longer in use and we don't have the original sign up email from YEARS ago? My daughter is still unable to access her paid account.
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Replying to @mayaREguru
Hey there! Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^PT

Nov 13, 2019 · 4:53 PM UTC

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Replying to @MojangSupport
ARGH WHAT IF WE DON'T HAVE A TRANSACTION ID FROM 6+ years ago??? WHO KNOWS WHERE THAT WENT? Is this a scam to force a duplicate purchase? My daughter (not they both don't have credentials to login for the new Minecraft Earth) just wants her account back.