@MojangSupport My daughter is trying to reset her password but no emails are coming through, are you having an issues with your email service?
1
Replying to @mayaREguru
I'm really sorry to hear that's happening! Please send us an email at help.minecraft.net/hc/en-us/… and we will take a look. Remember to attach your Transaction ID. ^AS

Nov 5, 2019 · 6:59 PM UTC

1
Replying to @MojangSupport
We submitted a request online when I tweeted you. No reply, and if we had the transaction ID from years ago it wouldn't be an issue. So other options?? Rather slow to respond too.