@MojangSupport Hello I bought Minecraft Java edition on October 14, 2018. I generated the gift code to get Minecraft Windows in January 2019 on my mojang account. I never used this code but I get an unexpected message " This code has already been redeemed " when I try to use it

Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^JS

Hello, I followed your instructions, but I have no answer to my problem. When will I have a answer ?