@MojangSupport My daughter just opened her Minecraft on the iMac after being away for 8 weeks, and she can only play the demo version. She has an account, and did pay for the game way back, she just hasn’t played for two months. What happened ? How can this be solved ? Thanks
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Replying to @MandyHavens
Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^JS

Oct 21, 2019 · 3:26 PM UTC

3
Replying to @MojangSupport
Hello. I have no idea where that might be, which is why I got stuck online and decided to contact you via Twitter.
Replying to @MojangSupport
Due to a seperation, my daughter now lives in another country, and she visited this weekend and was so unhappy that she couldn’t play her game. Her email is robin.van.hoofstadt@gmail.com
Replying to @MojangSupport
I would be so grateful if you could assist in getting it back to as it was for her next visit.