@MojangSupport Your online support team is refusing to assist in getting an account back. The team is also refusing to escalate the issue to a manager. Account has transitioned from an old minecraft premium account and then something on your backend broke. HELP
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Replying to @RedLeader024
Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^CW

Oct 16, 2019 · 8:56 PM UTC

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Replying to @MojangSupport
Please stop replying to everyone with your generic copy/paste. I'm telling you that I've tried that. Your team is refusing to assist and refusing to engage a manager. How do I get actual assistance?