I noticed a lot of comments about this on our feed. ^JP
Mojang Status
 @MojangStatus
23 Sep 2019
Realms: We’re currently investigating an outage causing joins on both Bedrock and Java to fail. Thank you for your patience. - BS
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Not sure where to post this. I bought my kids the Java version, but apparently I was supposed to buy the Windows version. What do I know? Can I transfer it, or cancel and re-buy? Please advise.
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Replying to @mormusic37
Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^CD

Oct 9, 2019 · 3:57 PM UTC
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